According to our latest analysis, 91% of UK broadband customers have experienced frequent broadband dropouts, slow speeds, and outages in the past year. The vast majority of broadband customers have been affected, with some of the largest providers among the worst performers. Our research, based on an online survey of 5,235 people in December 2025 and January 2026, shows that smaller providers consistently outperform their larger rivals in key areas, including customer service and value for money.
9 in 10 UK Broadband Customers Experience Disruptions
UKPulse Consumer DeskA recent survey reveals that 91% of UK broadband customers have experienced frequent broadband dropouts, slow speeds, and outages in the past year. Smaller providers consistently outperform larger rivals in key areas, including customer service and value for money.
- 9 in 10 UK broadband customers experience disruptions
- Smaller providers consistently outperform larger rivals
- Now Broadband, Sky, and Virgin Media are among the worst performers
Why this matters: With so many households affected, it's essential to understand the issues at hand and explore options for switching to a more reliable provider.
What this means for you: What this means for you: if you're one of the 9 in 10 customers experiencing disruptions, it's worth considering switching to a smaller provider that consistently delivers better service and value.