An AI employee named Sophie, working at XYZ Mechanics, reportedly gave a customer incorrect information regarding car collection times. The customer, Hugh, was initially told by Sophie that his car would be ready for pick-up on a Saturday, only to find the garage locked upon arrival.
When Hugh contacted Sophie again, the AI employee then stated the car would be ready on Wednesday. A human employee, Mike, later clarified that the car would be ready on Tuesday and noted that Hugh was not the first customer to receive incorrect information from Sophie.
Mike advised customers experiencing issues with Sophie to ask the AI to be put through to him directly. The customer subsequently collected his car as promised by Mike.