A passenger who paid £77 for a first-class upgrade on an Avanti train from Edinburgh to Birmingham was reportedly denied a hot breakfast due to a lack of staff.
A passenger on an Avanti service from Edinburgh to Birmingham, who paid £77 for a first-class upgrade, was reportedly denied a hot breakfast. The individual was informed that hot food and drink could not be provided due to a lack of staff.
Instead of a hot breakfast, the passenger was given a can of coke and a packet of shortbread.
What this means for you: Passengers upgrading to first class on Avanti services may experience changes to expected catering due to staff availability.
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