Individuals managing a loved one's finances and health under a Power of Attorney (PoA) frequently encounter difficulties with banks, according to a May 2026 survey of 2,406 Which? members. The survey found that 24% of attorneys experienced problems with banking institutions.
Banks lack a cohesive set of rules for PoA, leading to varied application of checks and balances. Some attorneys reported being told to visit branches in person, which can be challenging due to numerous high street branch closures. Others noted that while clear policies exist, local branch staff were not always familiar with the protocols.
In England and Wales, the Gov.uk One login system allows organisations to view a copy of the PoA agreement using an access code. All 13 banks surveyed confirmed they accept this code. However, Scotland and Northern Ireland do not have an equivalent system.
Inconsistent approaches to PoA are also seen across other sectors, including energy companies, government agencies like the Department for Work and Pensions (DWP), and the Land Registry. Telecoms providers' acceptance of photocopies or certified copies of PoA documents can also vary.
An online service is offering up to 30% off Power of Attorney preparation until 31 October 2026, with prices starting at £79.20.