Switching broadband providers has been simplified with the introduction of the 'One Touch Switch' process in September 2024. This automated system means customers only need to contact their new provider, which then manages communication with the old provider.
The process typically takes around two weeks from sign-up to activation. Downtime between connections is minimised, potentially lasting only a few minutes when switching between providers on the same network. For those changing networks or upgrading to fibre, downtime is generally longer, from an hour up to eight hours.
Many customers could save money by switching, with research suggesting a reasonable monthly tariff is around £30. Switching can often lead to faster and more reliable connections, sometimes at the same or lower cost.
Ofcom, the telecoms regulator, has implemented rules requiring providers to pay compensation if a switch is delayed beyond one working day of downtime.