HM Revenue and Customs (HMRC) has awarded Capgemini a £600 million contract to provide customer service and support for the tax collector's operations. The deal, which is expected to run for several years, will see Capgemini's staff handle phone calls, emails, and online queries from taxpayers.
The announcement comes as a separate £2.4 billion contract with HMRC, which involves the implementation of a new customer relationship management (CRM) system, has been delayed due to technical issues. The delay is expected to have a significant impact on Capgemini's finances, with the company relying on the contract to boost its revenue.
Capgemini has been a long-time partner of HMRC, providing a range of services including IT support and consultancy. The company has a significant presence in the UK, with several offices across the country.
The delay in the CRM contract has sparked concerns among investors, with shares in Capgemini falling sharply in recent days. The company's stock price has dropped by over 5% in the past week, with some analysts attributing the decline to the uncertainty surrounding the CRM contract.
The impact of the delay on Capgemini's finances is likely to be significant, with the company relying on the contract to boost its revenue. The delay will also have a knock-on effect on the company's workforce, with some staff potentially facing redundancies.