The Conveyancing Regulator has been accused of failing to protect consumers after a damning report from the Legal Services Consumer Panel highlighted significant concerns with its regulatory framework. But Sheila Kumar, CEO of the Council for Licensed Conveyancers (CLC), insists her organisation's reputation is being unfairly tarnished by an 'inaccurate portrayal' in the panel's report.
The CLC has vigorously defended its handling of a major BBC Panorama investigation into misconduct by unregulated estate agents. Kumar claims that while the issues highlighted fell outside the regulator's direct remit, it chose to examine them proactively within its own mandate - a move she says demonstrates the organisation's commitment to public interest.
The CLC has long advocated for statutory regulation of estate agents, arguing this is crucial for bolstering consumer protection in the property market. In the absence of legislative change, the regulator plans to enhance transparency and consumer safeguards through its code of conduct, aiming to address vulnerabilities during the home-buying process despite regulatory gaps.
Kumar has also addressed criticisms over the CLC's recruitment strategy, insisting that conveyancing and probate firms benefit from its specialist focus and stringent entry standards. She highlighted that the Legal Services Act offers choice, with the CLC providing a 'superior option' for regulated firms seeking robust regulation.
This high-stakes exchange between consumer advocacy groups and professional regulators underscores the complex dynamics within the property sector. As both sides push for regulatory reform, the CLC's involvement in home-buying reform efforts reinforces its commitment to a specialist approach in an increasingly complex market.