The Department for Work and Pensions (DWP) is embarking on an ambitious research agenda, commissioning multiple projects from external organisations to assess the effectiveness and user experience of its services. These studies will scrutinise everything from Universal Credit's impact on households to the delivery of new employment programmes and the experiences of Personal Independence Payment (PIP) claimants.
One key project is Verian's Phase 1 Jobs Guarantee Process Evaluation, running from June to November 2026. This investigation aims to understand the practical workings of the new employment support model. Meanwhile, Ipsos is researching how Universal Credit customers engage with the labour market, seeking to inform the design of the benefit itself by understanding employment aspirations and engagement levels both before and after transitioning to Universal Credit.
Other notable studies include an IFF Research Customer Experience Survey, scheduled for May to June 2026. This will solicit opinions on interactions with the DWP to guide future engagement strategies. NatCen is conducting cognitive interviews for its 'Connect to Work' programme evaluation, ensuring survey questions are clear and easily understood. Verian is also exploring broader views on claiming Universal Credit and its household impact, running from April to June 2026.
The research also delves into the causes of record unemployment and inactivity among 16 to 24-year-olds, as investigated by the Milburn Review. YouGov's 'Young People and Work Report' survey in March 2026 will be complemented by qualitative interviews from Verian to explore this critical issue.
Additional research initiatives include IFF/BIT's exploration of behavioural drivers and barriers to digital channel uptake across DWP services, as well as Ipsos UK's study on the extra costs and needs for families claiming Disability Living Allowance for children (DLAc).