The Department for Work and Pensions (DWP) has published updated Debt Management performance data. This includes the results of the customer satisfaction survey for 2024.
New data has also been added concerning the recovery of overpaid benefits, the number of customer calls answered, and customer complaints responded to, covering the period from April 2023 to March 2024.
The DWP has confirmed the closure of the Debt Enforcement team, resulting in the removal of their contact details from the 'DWP Debt Management customer service standards'. Additionally, the opening hours for the Social Fund Enquiry Line have been updated to Monday to Friday, 10am to 3pm.