The Department for Work and Pensions (DWP) has streamlined its process for advisers and intermediaries seeking to order printed information leaflets and claim form packs. The updated system places a strong emphasis on digital submissions, with traditional methods such as fax and paper orders now discontinued.
These essential DWP materials, which provide guidance on various benefits and services, are available in a range of accessible formats to cater to diverse needs. Alongside standard print versions, advisers can request large print, Braille, and audio formats to ensure information reaches all clients effectively. The content of these physical leaflets is consistent with the information published on the official GOV.UK website.
Recent updates to the DWP's external order form reflect ongoing changes within the benefits system. Notably, the form has been revised to account for the WCA50 replacing the ESA50 and UC50 forms, indicating a shift in how certain assessments are conducted. Advisers are encouraged to use the latest version of the order form to ensure their requests are processed correctly, with the most recent form dated 12/24.
The move away from paper and fax orders signifies a broader push towards digital efficiency within government services. The DWP has explicitly stated that no paper or faxed orders will be accepted or processed, making email the primary channel for submitting requests for information materials. This change aims to improve processing times and reduce administrative overhead.
However, some changes have also been made to the availability of certain materials. Advisers will find that specific items, such as the Cost of Living Payment A3 and A4 posters, and the DWP18 leaflet concerning housing and heating costs, are no longer available for order. The DWP periodically reviews and updates the list of available materials to ensure relevance and demand are met.