EasyJet, a prominent low-cost carrier popular with British holidaymakers, is currently under investigation by Italy's competition authority, the Autorità Garante della Concorrenza e del Mercato (AGCM). The authority announced it has launched a probe into the airline's baggage pricing policy, alleging 'misleading and aggressive commercial practices' that could potentially harm consumers.
The focus of the investigation is EasyJet's practice of charging passengers extra for cabin bags that exceed the dimensions of a small bag designed to fit under the seat. While a small personal item remains free, passengers wishing to bring a larger carry-on bag into the cabin are required to pay an additional fee. The AGCM's concern is that this policy may not be transparent enough at the point of booking, leading to unexpected costs for travellers.
This is not the first time a low-cost airline has faced scrutiny over baggage fees in Italy. The AGCM previously took action against Ryanair and Wizz Air regarding similar charging structures. In those cases, the authority argued that the inclusion of a larger cabin bag should be considered an essential part of the transport service, and therefore its separate pricing could be deemed unfair.
For UK travellers planning trips to Italy and other European destinations with EasyJet, understanding the baggage rules is crucial. EasyJet's current policy allows all passengers to bring one small cabin bag (max 45 x 36 x 20 cm) that must fit under the seat in front of them, free of charge. For larger cabin bags (max 56 x 45 x 25 cm), passengers must purchase an Up Front or Extra Legroom seat, or add a 'large cabin bag' to their booking, with prices typically starting from around £7.99 to £24.99 depending on the route and time of booking. Checked baggage costs vary significantly based on weight and destination.
The FCO (Foreign, Commonwealth & Development Office) does not currently have specific travel warnings related to airline baggage policies, but advises travellers to always check airline terms and conditions carefully before booking. Travel insurance is highly recommended for all overseas trips, and while it typically covers lost or delayed checked luggage, it generally does not cover disputes over baggage fees or charges for exceeding allowances. Travellers should ensure their policy provides adequate cover for their specific needs, including any potential medical emergencies or trip cancellations.
This investigation highlights a broader trend across the aviation industry where 'unbundled' fares, offering a basic seat at a low price and charging extra for various add-ons, have become common. While airlines argue this provides flexibility for passengers, consumer watchdogs often raise concerns about transparency and the potential for hidden costs.
Source: Autorità Garante della Concorrenza e del Mercato (AGCM)