With winter approaching, an email indicating an increase in your energy Direct Debit can be concerning. Before agreeing to a new payment amount, it is recommended to review the calculation provided by your supplier.
Your monthly Direct Debit is an estimated payment towards your annual energy costs, not necessarily the exact amount used each month. Suppliers typically spread estimated annual costs across the year, considering your usage and account balance.
To ensure the supplier's estimate is accurate, consumers should check if the meter readings on their latest bill are actual or estimated. If estimated, compare the closing reading with your current meter reading and submit updated figures to your supplier, requesting a corrected bill if needed.
Further checks include verifying your tariff and standing charges against your contract and reviewing the estimated annual consumption. If your household circumstances haven't changed but the forecast has increased, ask your supplier for their evidence and a recalculation using recent readings.
It is also advisable to examine your account credit. While credit can build up in lower-usage months to cover winter, it is reasonable to question an increase if your account is already substantially in credit. You can request the supplier's forecast of your balance through winter and ask for a reduction in your Direct Debit or a partial refund if the credit appears excessive.
Additionally, check the bill's dates, whether the increase includes repayment of older debt, and if the meter serial number on the bill matches your meter. If figures remain unclear after these checks, you can ask your supplier to investigate the meter and explain the bill in writing.