As the summer holiday season approaches, travel firms are competing to reassure consumers who remain hesitant to book amid concerns over cancellations. EasyJet and On The Beach are among those offering new commitments, including fast refunds and reduced cancellation rates.
The pledges come as households in the UK continue to face rising energy, food, and housing costs, with many families struggling to make ends meet. While government support schemes are available for eligible households, some consumers remain cautious about booking non-essential travel.
EasyJet has announced that it will provide swift refunds if flights are cancelled, while On The Beach is guaranteeing that customers will receive a refund or be offered alternative accommodation if their holiday is affected by cancellations. Other airlines and travel firms have also made similar commitments in an effort to boost bookings.
The Competition and Markets Authority (CMA) has warned against any practices that may be misleading or deceptive, urging consumers to carefully review the terms and conditions of any booking before committing to a purchase.