A woman in her 40s, previously working as an improv instructor, actor, and corporate facilitator, sought temporary work through an agency in Sydney after her people-facing roles ceased due to Covid.
She was initially placed in an aged care residential home on reception, where she reportedly cried daily for a month, finding the residents, particularly those with dementia, confronting.
Several months later, the same aged care company requested her for a full-time reception position at a different residence. She took the job and worked there for three years, developing a new perspective on her role and focusing on bringing joy to the residents.