The Government Actuary's Department (GAD) has secured top marks from clients, boasting a stellar average rating of 4.8 out of 5 stars for delivering highly valued actuarial advice to the public sector. The impressive feat is backed by robust data, with every single respondent awarding GAD 4 or more stars – a significant milestone in client satisfaction.
A comprehensive review of 81 replies from across 40 organisations reveals GAD's strong performance. With an impressive 97% of respondents agreeing that the department is successfully unlocking value in its core work, and 94% acknowledging its growing impact on policy development, the feedback underscores GAD's commitment to delivering high-quality advice.
Key service level metrics also indicate improvement, with three out of five measures showing enhanced performance. Although 'delivery to budget' maintained a robust 96% satisfaction rate, 'work within scope' saw a minor dip from 100% to 99%, the trend suggests GAD is refining its service provision.
The survey's findings coincided with the completion of GAD's first year under its ambitious 2030 Strategy. Clients were invited to provide their views on performance against key objectives, yielding overwhelmingly positive results. This success underscores GAD's ability to cultivate robust relationships and deliver high-quality advice – a testament to the dedication and expertise of its teams.
Commenting on the findings, Joanne Ghosh, GAD Engagement Lead, attributed the strong results to the department's commitment to delivering high-quality actuarial advice. As GAD embarks on the second year of its 2030 Strategy, it aims to build on this momentum and foster further innovation in its work.