A customer has come forward with concerns over a recent firmware update for their HP OfficeJet printer, claiming that it has left them without support. The update, which was rolled out in the UK, has been met with frustration from some users who say that their printers are now no longer eligible for support or repairs. HP has denied a systemic issue, but internal notes suggest that cloud connectivity problems may be at play with older models.
The issue has sparked concerns about the company's handling of older models, with some users expressing frustration at being left without support. HP has maintained that the update was necessary to ensure the security and performance of its printers, but has offered little in the way of explanation or compensation.
According to internal notes obtained by UKPulse Media, HP staff were instructed to tell customers that their printers were no longer supported due to 'cloud connectivity issues'. However, the company has since denied that there is a systemic problem with its printers, blaming customers for not updating their software.
HP's stance has been met with criticism from consumer groups and opposition politicians, who say that the company has a responsibility to support its customers. Labour's Digital Secretary, Michelle Donelan, has called for an investigation into the matter, saying that 'consumers deserve better than to be left in the dark'. The company has maintained that it is committed to supporting its customers and is working to resolve the issue.
What this means for you: If you own an HP OfficeJet printer, it is worth checking whether the firmware update has affected your model. If you are experiencing issues with your printer, you should contact HP's customer support team to report the problem.