Letting agents are seeking clearer guidance on rent tribunals as the sector adjusts to the Renters' Rights Act. Propertymark indicates that both landlords and tenants require a better understanding of the First-tier Tribunal process, which allows tenants to challenge proposed rent increases.
Under the new rules, landlords in England must use the Section 13 process for rent increases in private periodic tenancies, providing tenants with at least two months' notice. Greg Tsuman, past president of ARLA Propertymark, highlighted the need for greater clarity on how the tribunal system operates, including simpler forms and practical advice for tenants.
Tsuman also noted that tribunals consider achieved rents rather than advertised asking rents, a distinction he described as important for both parties. He also called for improvements to the tribunal helpline, suggesting it should be staffed by qualified individuals capable of providing basic, accurate, and practical legal guidance.
Propertymark is encouraging letting agents to discuss affordability with tenants before landlords issue a Section 13 notice. Kim Lidbury, ARLA Propertymark president, stated that early conversations could help identify issues before they escalate to a tribunal. Negotiation between landlords and tenants remains an alternative to the tribunal process, potentially saving both parties time and money.