The Gate London City, a premium aparthotel located in the heart of the City of London, has announced a new partnership with Inntelo AI to deploy its agentic artificial intelligence solution. This collaboration positions The Gate London City as the first hotel in the capital to adopt the platform, which aims to streamline guest services and enhance operational efficiency.
A notable aspect of this rollout is the aparthotel's commitment to upskilling its existing team, rather than using AI to reduce staff numbers. The Gate London City, managed by EQ Group, a European hospitality platform overseeing nearly 10,000 rooms across the UK and Europe, is setting an early precedent for how AI can support human employees within the sector.
Through the Inntelo AI platform, guests will gain access to an AI concierge service designed to manage a wide array of requests, from ordering amenities to booking restaurant reservations or local excursions. This functionality is accessible directly via guests' mobile phones, as well as through calls, voice commands, or WhatsApp, supporting over 40 languages. The intention is to free up human staff to concentrate on providing more personalised, face-to-face guest interactions and manage more complex requests behind the scenes.
Beyond the technological deployment, Inntelo AI has also provided a comprehensive training programme for The Gate London City's staff. These sessions were designed to equip employees with practical AI skills, ensuring they can confidently utilise the new system. Furthermore, the training aims to broaden their understanding of how AI can be integrated into their daily work and contribute to their professional development within the hospitality industry.
Asif Alidina, Founder and CEO of Inntelo AI, emphasised that hospitality remains a human-centric business. He stated that the goal is to use AI to remove friction for both guests and teams, allowing technology to handle routine tasks so that human staff can focus on unique human interactions. This sentiment was echoed by Keerthy Sachavi, General Manager at The Gate London City, who noted that the partnership has demystified AI, revealing opportunities to improve guest experience and productivity while enabling staff to dedicate more time to direct guest engagement.
London-headquartered Inntelo AI provides an AI-native platform that assists with guest communication, operations, and task management. Its solutions are currently live in hotels across the UK, Europe, the Middle East, and Africa, including CIEL Dubai Marina, which is set to be the world's tallest hotel. The company's innovative approach to AI in hospitality was recognised when it was named Innovative Guest Experience of the Year at The Caterer Supplier Awards 2026.