A London family has been waiting three years for LV= General Insurance to complete repairs on their home after lodging a subsidence claim in 2023. The case highlights growing challenges within the property insurance sector as subsidence claims increase across the UK.
The homeowners reported that independent experts recommended repairs, but the insurer proposed alternative methods. Cracking in interior walls has reportedly caused a radiator to detach during the three-year process. LV= attributed the delay to a eucalyptus tree on a neighbouring property, with the owner refusing its removal.
LV= confirmed that repairs will begin once designs and council approvals are complete. The insurer stated that it takes the claim seriously and understands the frustration over the timeline. The family's annual premium increased from £400 to £2,500 during the claims process, which LV= is reviewing under its complaints procedure.