The M20 motorway in Kent has emerged as the UK's top-performing major road, according to a recent driver satisfaction survey by Transport Focus. The motorway scored an impressive 79% approval rating from over 9,500 drivers polled, outshining other key routes across the country.
Meanwhile, the M27 in Hampshire was identified as England's worst major road, with just 56% of drivers expressing satisfaction. Ongoing works, including resurfacing and junction modifications, have significantly impacted driver experience, with one respondent describing the roadworks as "terrible" due to reduced speeds and narrowed lanes.
The South East region, however, showed signs of improvement, with roads managed by National Highways in the area achieving a 72% overall satisfaction rating – a notable increase from 66% in the previous period. Transport Focus director Louise Collins praised this progress on some of the UK's busiest routes and acknowledged the efforts made.
Transport Focus also surveyed drivers' opinions on specific aspects of road quality, revealing that satisfaction with roadwork management in the South East rose to 52%, a 10 percentage point increase from the previous period. Road surface satisfaction stood at 70% – matching the national average. Furthermore, 81% of drivers reported feeling safe on major roads in the region.
Ms Collins highlighted that while results show significant improvement, areas requiring further attention remain. As National Highways prepares for substantial renewals, there is an opportunity to build on successful initiatives and prioritise minimising disruption for drivers. A National Highways spokesperson reaffirmed their commitment to maintaining high safety standards and reducing inconvenience, stressing the benefits of well-maintained roads for businesses and communities.