In a move that could save UK consumers £100s, money expert Martin Lewis has revealed the secret to haggling with call centres. According to Lewis, many TV, phone, and insurance contracts can be renegotiated to secure lower prices, and in some cases, even better deals.
Lewis, a renowned campaigner for consumer rights, suggests reviewing your contracts and policies to identify areas where cost savings can be achieved. He recommends that consumers use the correct phrases and language to negotiate lower prices, citing examples such as 'can you do any better' and 'I'm not happy with my current deal.'
One of the key areas where savings can be made is in TV and phone contracts. Lewis estimates that by renegotiating your contract, you could save up to £100 a year on your TV package, while phone contracts could see savings of up to £50 per month. Breakdown cover and insurance policies are also ripe for renegotiation, with Lewis suggesting that consumers could save up to 50% on their premiums.
In order to take advantage of these savings, consumers are advised to contact their service providers and ask to speak to a 'retention' team. These teams are tasked with keeping customers and can often offer better deals to prevent them from switching to a competitor.
However, Lewis warns that consumers must be aware of their rights under UK law. He advises that customers should always read the small print and be aware of any potential penalties or charges associated with cancelling or renegotiating their contracts.