Monzo users are currently unable to use their cards for payments or transfers due to a technical problem with the banking service. The digital bank announced on X that it had "identified some issues" and activated a stand-in backup service.
The company stated that this backup service would allow users to make transactions such as card payments, withdraw cash, freeze cards, and send and receive bank transfers. However, some users have commented on X that Monzo Stand-in is "not working as expected" and they are still unable to use their cards or make bank transfers.
Monzo, a British digital bank established in 2015, has stated it is "rolling out a fix and moving quickly to get full service back up and running for everyone." The firm reports having over 16 million personal and business customers globally.