Hospital patients across every NHS trust in England can now access their referrals and appointments through the NHS App, marking a significant step towards digitising patient care. This new functionality aims to simplify how millions of people manage their healthcare, bringing essential information into one accessible platform.
Currently, around two-thirds (64%) of all hospital appointments are visible via the app. Furthermore, many patients now have the ability to reschedule or cancel appointments directly through the platform. This capability is expected to play a crucial role in reducing the number of missed appointments, which can significantly impact NHS resources and waiting lists.
The expansion of the NHS App's features builds on its growing popularity, with over 33 million people now registered users. This widespread adoption underscores the public's increasing reliance on digital tools for health management. The app already allows users to order repeat prescriptions, view their GP health records, and access 111 online services, making it a central hub for various healthcare needs.
For patients, the practical implications are considerable. Having a clear, consolidated view of all upcoming appointments and referrals can help individuals stay organised and reduce the need for phone calls to trusts or relying on postal notifications. This enhanced transparency and control are particularly beneficial for those managing multiple conditions or navigating complex care pathways.
From an NHS perspective, the initiative is designed to improve efficiency and resource allocation. Missed appointments, often referred to as 'Did Not Attends' (DNAs), represent a significant drain on NHS resources annually. By empowering patients to easily cancel or reschedule, available slots can be reallocated more effectively, potentially reducing waiting times for others.
While the goal is for all appointments to be visible, the current 64% figure indicates ongoing integration work. Patients are advised that if an appointment isn't visible, they should still refer to traditional communication methods such as letters or direct contact from their hospital. For any medical concerns, patients should consult their GP or call NHS 111.
Source: NHS England