A staggering one in five households in the UK struggled to pay their water bills in the last year, according to a new report by Citizens Advice. The organisation's analysis of data from water companies reveals that over 3.3 million households face difficulties in paying their water bills, with many relying on credit or other forms of debt to cover the costs. This has led to concerns about the impact on vulnerable households, who are often hit hardest by rising water bills.
Citizens Advice is now calling on water companies to do more to help these households, including offering more flexible payment plans and providing better support for those struggling to pay. The organisation is also urging the government to take action to protect vulnerable customers and ensure that water companies are doing their part to help those in need.
The news comes as water companies continue to face criticism for their handling of customer complaints and allegations of poor service. With many households struggling to make ends meet, the issue of water bill affordability has become a major concern. Citizens Advice is warning that if left unchecked, the issue could have serious consequences for households and the economy as a whole.
The government has been urged to take action to protect vulnerable households and ensure that water companies are doing their part to help those in need. A spokesperson for the Department for Environment, Food and Rural Affairs (Defra) said: 'We take the issue of water affordability very seriously and are working closely with water companies to ensure that they are doing everything they can to help vulnerable customers.'
The opposition has also weighed in, with a Labour spokesperson saying: 'This is a shocking revelation that highlights the need for urgent action to protect vulnerable households. Water companies must do more to help those struggling to pay their bills, and the government must take action to ensure that they are held to account.'