A 55-year-old man from Swindon, who has chronic pancreatitis, said he disinfected and reused a syringe after a private healthcare company failed to deliver necessary supplies. He stated he was left in acute pain for hours.
HCRG Care Group, which provides NHS community services in Wiltshire and Bath and North East Somerset, said it does not discuss individual patient treatment publicly.
In a separate incident, an 88-year-old man with Alzheimer's disease was reportedly left on a bathroom floor for almost three hours after a fall. His partner, Heather Moore, said the case was referred to HCRG, and she was later told the request for staff to attend had been declined.
Brian Mathew, MP for Melksham and Devizes, is scheduled to meet HCRG Care Group's regional director today to discuss concerns raised by more than 100 constituents. These concerns include HCRG's Single Point of Access system, referral backlogs, and the company's handling of a cyber attack and data breach from February 2025.
HCRG previously acknowledged issues with the launch of its Single Point of Access in April, stating that performance has since improved. The company also said the Information Commissioner's Office closed its consideration of the cyber attack without further action, and there is no evidence of data misuse.