Phil Spencer, renowned property expert and TV presenter, will join forces with John Reynolds, co-founder of Coadjute, in a Rightmove webinar this Thursday to tackle the thorny issue of property sale fall-throughs. The live session aims to provide estate agents with practical strategies to mitigate risks and delays associated with property sales.
The UK's leading property portal has organised the webinar at a critical time, when fluctuations in the housing market are causing concern. Average house prices are showing varied trends across regions, with recent data from Halifax revealing a slight dip nationally – although certain areas like the North West and Scotland have proven more resilient than the South East.
Communication is key to maintaining customer confidence, especially during delays caused by factors outside an agent's control. New research from Rightmove highlights this crucial point: 80% of movers would recommend an estate agent who kept them informed throughout the process, even if it took longer than expected, whereas only 3% would praise an agent whose sale completed quickly but left them in the dark.
Jason Charles, Rightmove's Head of Education, underlines the ongoing challenge posed by fall-throughs for both agents and their clients. While many causes of delays are beyond an agent's immediate influence, their ability to keep customers updated and sustain confidence is vital. This initiative aims to provide actionable insights to improve the home-moving experience and reduce the financial and emotional toll associated with failed transactions.
For those navigating the complex process – including first-time buyers, landlords, and existing homeowners – fall-throughs can create significant uncertainty. Failed transactions can lead to wasted fees, survey costs, and the stress of restarting a property search. With mortgage rates experiencing volatility in recent years, understanding transaction stability is more important than ever. The webinar's focus on streamlining the process could indirectly benefit the broader market by fostering greater confidence.