Many police forces across England and Wales continue to require improvements in crime investigation and other fundamental policing areas, His Majesty's Chief Inspector of Constabulary (HMIC) has stated. In her annual report, Michelle Skeer noted that too many victims are not receiving the expected quality of service.
Forces are reportedly struggling with gathering evidence, identifying and progressing lines of inquiry, and maintaining communication with victims regarding their cases. The report also highlighted gaps in how forces respond to the public, including delays in handling emergency and non-emergency calls, and in response times to incidents.
Concerns were also raised about victim safeguarding, with inconsistencies in recognising vulnerability and failures to properly deploy resources when people are reported missing. Out of 13 forces assessed in the current cycle, including Merseyside, Cumbria, and Devon & Cornwall, none achieved a good or outstanding rating for investigating crime or providing a safe and lawful custody environment.
Policing minister Sarah Jones stated that government plans aim to address long-term challenges in the policing system. These plans include investment in neighbourhood policing, raising standards, and utilising technology to improve local policing.