Propertymark, an industry body, has called for greater clarity regarding the tribunal process established by the Renters’ Rights Act. The organisation has issued a warning that with a reported surge in rent tribunal cases, there is a need for improved guidance and a better understanding of the evidence that tribunals consider.
These comments coincide with a government announcement that HMRC’s Valuation Office will assume responsibility for making initial decisions on challenges to rent increases in England. The government states this change aims to expedite dispute resolution and alleviate pressure on the existing tribunal system, forming part of broader reforms under the Renters’ Rights Act.
Greg Tsuman, past president of ARLA Propertymark, emphasised the need for clearer guidance, simpler forms, and practical advice for tenants challenging rent increases before they take effect. He also highlighted the importance of understanding that tribunals focus on achieved rents rather than advertised asking rents. Mr Tsuman added that the tribunal helpline requires qualified staff capable of providing accurate and practical legal guidance, noting that current callers are met with a recording stating that discussions do not constitute legal advice.
Kim Lidbury, ARLA Propertymark President, advised letting agents to engage in conversations with tenants before issuing a Section 13 notice, particularly if tenants are experiencing financial difficulties. Mr Tsuman also noted that tenants can still negotiate with their landlords as an alternative to tribunal proceedings, potentially leading to a better outcome and saving time and money for both parties.