Teacher reports issues accessing pension account managed by Capita
UKPulse Money Desk
Graeme Hull has reported being unable to access his teacher pension account, citing issues with multi-factor authentication and rejected passcodes.
- Graeme Hull states his multi-factor authentication failed when attempting to access his pension account.
- Mr Hull reported that his passcode was repeatedly rejected.
- The website incorrectly indicated that no phone number was provided for Mr Hull.
Graeme Hull has reported difficulties accessing his teacher pension account, which is administered by Capita. Mr Hull stated that multi-factor authentication failed, and his passcode was consistently rejected.
Additionally, Mr Hull noted that the website incorrectly displayed a message indicating that no phone number had been provided for his account.