A cat's life has been saved thanks to the intervention of a pet charity in a dispute between a tenant and her landlord. Ms A, who lives in a one-bedroom flat, had been told she couldn't keep her beloved cat Marshy - but AdvoCATS stepped in to challenge this decision under new Renters' Rights legislation.
The law change grants tenants the right to reasonably request a pet, with landlords unable to unreasonably refuse permission. Under the new rules, landlords must respond to requests within 28 days and can ask for further details about the pet - but must make a final decision within seven days of receiving this information.
Initially, the landlord granted permission for Marshy to stay, but with conditions: Ms A had to take out pet damage insurance and agree to professional cleaning by the landlord's chosen contractor at the end of the tenancy. AdvoCATS argued that these conditions did not comply with either the Renters' Rights Act or the Tenant Fees Act 2019 - pointing out that pet damage insurance was removed from earlier drafts of the legislation, while requiring a specific contractor for cleaning is prohibited.
After further correspondence and clarification from the charity, the landlord ultimately conceded, allowing Marshy to remain in the property without conditions. Ms A described her relief at being able to keep her cat, which she said brings her 'constant comfort and companionship' during difficult times. Jen Berezai, founder of AdvoCATS, noted that such cases are becoming increasingly common as both parties navigate the new legislation.
Government guidance clarifies scenarios where landlords may refuse a pet request - but warns that simply disliking pets or fearing potential damage is not grounds for refusal. Landlords cannot turn down requests based on personal prejudice or past experiences with pet-owning tenants, nor can they deny assistance animals.
Source: Property118