The Competition and Markets Authority (CMA) has announced a package of actions to improve the experience of UK motorists dealing with private parking operators. Research suggests that private parking operators issued around 14.4 million parking tickets in the year 2024/25, more than double the number issued just 6 years ago.
The CMA has launched an investigation into Euro Car Parks over concerns that its practices and appeals processes may breach consumer protection law. The investigation will examine whether it's fair for some drivers to receive parking charges while queuing for, or using, petrol pumps and other forecourt services. The CMA has also written to other private parking operators outlining concerns about the appeal process and potentially unfair additional charges applied when seeking to recover unpaid parking charges.
Emma Cochrane, Executive Director of Consumer Protection at the CMA, said that private parking companies must treat motorists fairly at all stages, and a clear and consistent appeals process must be at the heart of this. The CMA is setting out a package of actions and recommendations to help drivers and has launched an investigation into the practices of Euro Car Parks.
A new CMA video and tips will help motorists navigate the private parking system and avoid being caught out with unnecessary costs. Motorists are advised to check the rules that apply every time they park, as car parks have different rules and it is easy to get caught out.
Private parking charges can be a stressful experience, with high and often unexpected costs. The CMA's actions aim to ensure that drivers are treated fairly and that private parking operators comply with consumer law.