A Vinted seller, Mali Osmelak, initiated legal action to recover almost £6,000 after encountering difficulties with the platform's verification process. Ms Osmelak, who became a professional seller in March, stated she was unable to complete verification, leaving funds inaccessible in her Vinted wallet.
After eight weeks without access to her money, Ms Osmelak filed a claim in the small claims court against both Vinted and Mangopay, the payments company that operated Vinted sellers' wallets at the time. She spent £455 in court fees.
Three days after the court claim was filed, Ms Osmelak's account was reportedly verified, allowing her to withdraw the funds. However, she continued with the case to recover court fees, costs, and interest.
In June, Ms Osmelak obtained a default judgment after neither Vinted nor Mangopay responded to her claim. The court ordered the companies to pay £1,207.50. She has not yet received this money, and Vinted and Mangopay have since applied to have the judgment set aside, with a hearing scheduled for December.
Vinted stated that Ms Osmelak's check was unsuccessful because her documents did not match the name on her account, adding that they have since helped her update it and her account is now verified. Mangopay cited professional secrecy and data protection obligations, declining to comment on individual cases.
Another sportswear seller, Azri Mukthar, reported trying to withdraw almost £2,500 from his Vinted account for over a year due to pending verification. Vinted stated that Mr Mukthar's check could not be completed because he did not provide all required documents, and their support team is in touch to assist with verification.