Law firm RG Law has warned that artificial intelligence (AI)-generated complaints and lengthy buyer queries are creating additional work for conveyancers and could slow property transactions. The firm states that more homebuyers are using AI to draft complaints, set deadlines, and generate extensive lists of questions about purchases.
RG Law argues that AI often lacks the full context of a transaction, which can lead buyers to raise issues already addressed or request information not yet available. This trend could add complications to sales progression, particularly for leasehold transactions involving multiple third parties.
The warning comes as residential conveyancing remains the most complained-about area of legal practice. Legal Ombudsman data for 2025/26 shows that residential conveyancing accounted for 36% of accepted complaints, with a 41% year-on-year increase. Common concerns included poor communication, delays, and failure to progress.
Loren Ringshall, conveyancing case manager at RG Law, noted that while clients want to feel informed, AI can produce authoritative-sounding responses based on incomplete information. She explained that conveyancers must check every AI-generated point against the transaction file, which involves reviewing reports and contacting other parties, potentially delaying the next stage of the transaction.
RG Law also cautioned that unnecessary AI-generated correspondence could increase the cost of handling transactions. The firm advises buyers to check reports and correspondence first and discuss specific concerns directly with their conveyancer, rather than relying on AI-generated transaction timescales.