A new virtual queuing system for visitors with accessibility needs, to be introduced first at Alton Towers, has been praised by charities. The upgraded ride access pass (Rap) will enable queuing for rides via an app rather than in physical lines.
Merlin, which runs Alton Towers, states there will be no change to the eligibility criteria for the pass. The pass is available to those who have problems queuing for long periods due to a physical, emotional, or learning need.
Staffordshire-based Alton Towers will begin accepting the revamped pass at the end of the year, with other Merlin theme parks, such as Thorpe Park and Legoland Windsor Resort, adopting it next year.
The news follows a backlash in February when proposed changes would have meant visitors with conditions like ADHD and autism would no longer be able to use a physical Rap. Merlin later backtracked on these proposals.
Under the new system, pass holders will wait for the same amount of time as those in physical queues and will be notified via the app when they are near the front. This allows them to pass the time where they are most comfortable before joining a separate queue at a dedicated entrance.
Rob Smith, Merlin's chief operating officer, said the firm had "listened carefully" to feedback and believed the new system would "significantly improve visits."