British Gas Takes £19,700 from Customer Account Instead of £200 Bill
UKPulse Consumer Desk
A British Gas customer, who typically pays around £200 a month for electricity, was charged £19,700 via direct debit last month. The company had reportedly not refunded the money a month later.
- A British Gas customer received a £19,700 electricity bill via direct debit.
- The customer's usual monthly electricity payment is approximately £200.
- One month after the charge, the money had reportedly not been paid back by British Gas.
A British Gas customer, who operates a family farm and has held an account for six years, was charged £19,700 for electricity last month. This charge was made via direct debit, despite their usual monthly bill being around £200.
According to reports, a month after the incident, the substantial overpayment had not yet been refunded by British Gas.