The head of the British Museum has apologised for the experience some visitors have had at its Bayeux Tapestry exhibition. Nicholas Cullinan stated, "Anyone that doesn't have a good experience, we're really sorry about that and we want to put it right."
The London institution has announced changes to how visitors see the historic work due to concerns about overcrowding. New plans include longer opening hours, an audio guide, additional seating, and clearer signage.
Some visitors reported waits of up to two hours, and last week, hundreds of ticket holders were reportedly turned away when the museum closed early for a private event. Mr Cullinan attributed the issues to visitors spending more time with the work than anticipated, rather than too many tickets being sold.
The exhibition, which has been running for three weeks, is expected to reach its 100,000th visitor next week. Demand has been high since tickets went on sale in July, with 100,000 sold on the first day. Additional tickets will go on sale in October and January.