A McDonald's restaurant in Chesterfield, which was previously a hotspot for anti-social behaviour, has seen a 70% reduction in calls to police by July this year. Police said that playing classical compositions, among other initiatives, has contributed to young customers conducting themselves better.
The restaurant, located in Low Pavement, Chesterfield, Derbyshire, was a year ago plagued by large groups congregating, fighting, threatening staff, damaging property, and intimidating residents. In one week in August 2025, at least 18 separate calls were made to the control room regarding problems involving young people.
Derbyshire Police implemented a Problem Management Plan (PMP) for the restaurant and surrounding area. In-store measures included a playlist of classical music in the evenings, turning off Wi-Fi and charge points at certain times, and closing off areas of the restaurant at night. Staff also wore bodyworn video cameras, and a staff member was placed at the door to grant entry during key times.
The PMP also involved regular, targeted patrols, community warning notices for troublemakers, and McDonald's bans delivered to homes by uniformed officers. Parents were visited by police and housing providers to warn that their child's behaviour could lead to eviction. Chesterfield FC Community Trust also offered activities to provide young people with an alternative to congregating at the fast food restaurant.
Insp Josh Carter stated that the 70% reduction in calls to police by July this year is a promising indicator of improvements. Walter Wright, who owns and operates the Chesterfield McDonald's, expressed pride in the results and commitment to being a good neighbour in the community.