CMA investigates Just Eat over potential misleading star ratings
UKPulse News Desk
The Competition and Markets Authority (CMA) is investigating Just Eat's compliance with consumer protection law regarding its star ratings system.
- The CMA opened an investigation into Just Eat's compliance with consumer protection law on 26 March 2026.
- The investigation focuses on whether Just Eat's ratings system may have inflated star ratings for some restaurants and grocers.
- The CMA will gather evidence to determine if Just Eat has infringed consumer protection law.
The Competition and Markets Authority (CMA) is investigating Just Eat.co.uk Limited over its publication of consumer review information, including star ratings. The investigation, which began on 26 March 2026, falls under the Digital Markets, Competition and Consumers Act 2024 (DMCC Act).
The CMA is examining whether Just Eat's ratings system may have inflated the star ratings of certain restaurants and grocers. This could potentially give consumers a misleading impression of quality when they are choosing where to order.
At this initial stage, no finding has been made, and it should not be assumed that Just Eat has infringed consumer protection law. The CMA will now engage with Just Eat and gather evidence to consider whether an infringement has occurred.
Why this matters: The investigation could impact how consumer review information, such as star ratings, is presented on online platforms, potentially affecting consumer trust and choices.
What this means for you: If the investigation finds an infringement, it could lead to changes in how Just Eat displays restaurant and grocer ratings, potentially providing you with more accurate information when making ordering decisions.