Despite the rapid acceleration of digital services during the COVID-19 pandemic, new analysis from Age UK indicates that nearly two million individuals aged 75 and over in England are still digitally excluded. This significant figure challenges the widespread assumption that the pandemic universally pushed older generations online, revealing a persistent digital divide that impacts access to essential services and social inclusion.
The charity's findings highlight that while many older people did adopt new technologies during lockdowns, a substantial segment of the over-75 population remains unable or unwilling to engage with the internet. This exclusion can lead to significant disadvantages, particularly as more public and private services, from healthcare appointments to banking and utility management, increasingly move online. Without digital access, these individuals may face difficulties accessing vital support, managing their finances, and staying connected with family and friends.
Age UK is now urging the government, businesses, and community organisations to provide more targeted support for this demographic. This includes practical assistance with digital skills training, affordable access to devices and internet connectivity, and ensuring that non-digital alternatives remain available for those who cannot or choose not to go online. The charity stresses the importance of not leaving older people behind in an increasingly digital society.
The implications of this digital exclusion extend beyond individual hardship, affecting the broader UK economy and social fabric. Businesses risk alienating a significant customer base if they transition too quickly to purely digital models without considering those offline. For consumers, the inability to access online deals or compare prices can lead to higher costs for essential goods and services. Furthermore, the lack of digital engagement can exacerbate loneliness and isolation, placing additional strain on public services.
From a regulatory perspective, the UK Information Commissioner's Office (ICO) has a role in ensuring fair access to information and services, though direct digital inclusion initiatives typically fall to government departments. The spirit of upcoming regulations like the EU AI Act (which, while an EU regulation, often influences UK standards and best practices, particularly in cross-border services) emphasises fairness and non-discrimination, which could be interpreted to include equitable access to digitally-provided services. Expert commentary often points to the risk of creating a two-tier society where those with digital skills and access benefit, while others are left behind. Opportunities exist for the UK to lead in inclusive technology design and policy, ensuring that technological advancements benefit all citizens.
Bridging this gap requires a multi-faceted approach, combining public policy initiatives with private sector responsibility. It involves not only providing the tools and skills but also fostering an environment where older people feel confident and secure using digital platforms, addressing concerns around online safety and privacy. Without concerted efforts, the digital divide for over-75s risks widening further, creating deeper societal inequalities.