EE Refuses to Budge on Broadband and TV Deal for Widow
UKPulse Consumer Desk
Widow left out of pocket after EE refuses to change broadband and TV contract following husband's death despite initial offer of lower monthly rate.
- EE customer's husband died suddenly, leaving his wife with a large bill for broadband and TV services
- Company initially offered a lower monthly rate but then changed its stance
- Government support schemes may be available to help households struggling with energy, food, and housing costs
A widow has spoken out about her struggles with EE after the company refused to change a pricey broadband and TV deal following her husband's death. The customer had been paying £171 a month for their services when he passed away.
EE initially offered the widow a monthly rate of £44.99 on the phone, but then sent letters addressed to her late husband, threatening penalties if he terminated his contract.
The company has since written to the customer stating that she is liable for the original contract and must pay £1,000 to cancel it early or face charges of up to £2,000. This move has left many wondering how households are supposed to cope with these high costs in a time of need.
Why this matters: This story highlights the difficulties faced by families dealing with bereavement and high household expenses, such as energy, food, and housing costs.
What this means for you: This story may affect household budgets, bills, savings, benefits or financial planning depending on your circumstances. Check whether the change applies to you before making financial decisions.