A summer of sun-seekers has been plunged into chaos as thousands of flights across the UK are facing cancellations and delays. Despite the disruption, passengers have clear rights to refunds, re-routing and support, which vary depending on the airline and departure location.
When a flight is cancelled or significantly delayed, UK and EU airlines must provide essential care for affected passengers. This includes offering meals and accommodation if an overnight stay is necessary – all at no extra cost to the passenger. The airline will also arrange alternative flights to your destination, taking care of any additional costs.
Passengers flying under UK law have the right to choose between a full refund or being booked onto an alternative flight, regardless of how far in advance the cancellation was made. If you still want to travel, the airline must find another suitable option for you – whether that's with another airline or transport service.
Stranded abroad or stuck at the airport due to a cancellation? Airlines operating under UK legislation must provide assistance, including food and drink vouchers, means of communication, and help with overnight stays if needed. If this is arranged directly by the airline, you can claim back costs – but be sure to retain receipts for any expenses incurred.
Similar rights apply for significant delays: two hours or more for short-haul flights, three hours for medium-haul, and four hours for long-haul journeys. And if a delay exceeds five hours, you're entitled to a full refund, regardless of whether you still want to travel. Those who've booked package holidays with ABTA members should note that cancelled flights entitle them to suitable alternative flights or full refunds – the entire package in some cases.
It's worth noting that extra compensation is typically only payable when the airline is at fault, not for circumstances beyond their control like weather events, strikes, or geopolitical conflicts. Your travel insurance and credit card provider can also provide additional support for lost expenses, but policy coverage varies widely so be sure to check your specific cover.