Four hundred Citizens Advice staff are transferring to Victim Support as part of a major overhaul of crime victim services across England and Wales, creating Britain's largest unified support network for those affected by criminal activity.
The strategic consolidation brings together two of the UK's most experienced advice organisations under Victim Support's banner, delivering what officials describe as the first truly national service for crime victims. The new structure provides comprehensive help - from emotional support to practical assistance with housing and benefits - regardless of when or where a crime occurred.
Citizens Advice staff joining the move bring decades of experience supporting vulnerable people through complex legal and financial challenges. Their expertise is expected to strengthen Victim Support's ability to guide victims through the criminal justice system and secure essential services like emergency accommodation or compensation claims.
The transition follows months of planning to ensure continuity of care for existing clients whilst staff adapt to new roles. The consolidation aims to end the "postcode lottery" that has left some victims with patchy support depending on where they live.
For victims of crime, the change should simplify what has often been a confusing maze of different organisations. Rather than being passed between multiple agencies, those seeking help will now have a single point of contact through Victim Support's expanded national network, backed by the combined expertise of both organisations' frontline workers.