London's Transport for London (TfL) boss Andy Byford has expressed horror at an investigation into the working conditions of the city's bus drivers, revealing a shocking picture of exhaustion, stress, and neglect. The probe, sparked by concerns over driver welfare, found that bus drivers are struggling with long working hours, inadequate breaks, and a lack of support for mental health issues.
The investigation, led by a trade union, uncovered a disturbing trend: drivers are being pushed to their limits, with some reporting working up to 12-hour shifts without sufficient rest. Byford has acknowledged that TfL has faced criticism over driver welfare in recent months and has pledged to take action to address the issues.
Among the investigation's key findings is the lack of support for drivers struggling with stress and mental health issues, leading to a culture of silence and isolation. Byford has promised to work with drivers, passengers, and other stakeholders to improve services and address these concerns.
TfL faces mounting pressure to overhaul its approach to driver welfare, with many calling for radical changes to ensure the well-being of the city's bus drivers. Byford has vowed to provide more support for drivers and improve working conditions on London's buses, but critics argue that words alone are not enough – action is needed.