Northern Care Alliance (NCA), one of the largest healthcare trusts in the north-west of England, has responded to allegations it failed to properly investigate claims of patient deaths or harm during surgery. The trust, which operates four hospitals in Greater Manchester including Salford Royal Hospital, was issued an NHS enforcement notice in June to enhance patient safety.
An investigation by the Independent and Channel 4 reportedly heard from whistleblowers who claimed they were discouraged from raising concerns. The investigation also alleges that patients were "left dying or in pain" in overcrowded A&E corridors, potentially leading to invasive treatments that could have been avoided.
The trust stated to the BBC that it is working to address staff concerns and has "clear processes to investigate incidents." It acknowledged facing challenges, similar to many NHS organisations, and highlighted its commitment to learning and improvement. The NCA also mentioned having multiple routes for staff to raise concerns and has brought in an independent senior nurse to strengthen its approach.
Regarding claims of overcrowded corridors, the trust stated that providing care in corridors and temporary escalation spaces is sometimes necessary due to significant pressures on patient flow, including A&E waits, bed capacity issues, and delays in discharge.