Ofsted is piloting a new independent complaints review (ICR) service for schools inspected during the 2026/27 academic year. This service will allow state-funded schools to request a review of how Ofsted handled their complaint and, for the first time, whether the outcome was fair and reasonable, including aspects related to the inspection process and findings.
The pilot aims to increase trust and confidence in the inspection system by adding another level of independence to Ofsted's complaint arrangements. Currently, the Independent Complaints Adjudication Service for Ofsted (ICASO) can determine if a complaint was handled properly but cannot assess the fairness or reasonableness of the outcome.
Under the new pilot, the ICR service will have access to the original complaint, Ofsted's response, and the original, unredacted inspection evidence. If the ICR finds mistakes or that Ofsted has not acted fairly and reasonably, it can recommend that Ofsted re-examines the complaint. His Majesty's Chief Inspector (HMCI), Sir Martyn Oliver, will personally consider and respond to every ICR recommendation. If a grading decision is challenged, HMCI can set aside the published report card and arrange a new inspection.
Sir Martyn Oliver stated that while he is confident in current processes, he acknowledges that this confidence is not universally shared. He hopes the new independent oversight will further increase trust. The pilot will be closely monitored and evaluated before a decision is made on its official implementation and extension.