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Port of Dover warns of summer chaos as EU border tech remains offline

The Port of Dover has done 'absolutely everything' to prepare for summer, but a £40 million biometric facility remains unused because French authorities have not activated the EU's Entry Exit System. Up to 10,000 cars are expected this weekend, with severe congestion feared.

  • Port of Dover invested £40 million in a new Western Docks facility with 84 kiosks for EU Entry Exit System (EES) biometric checks, but French authorities have not switched the kiosks on.
  • Up to 10,000 outbound cars expected this Saturday, rising to 10,500 on 24 and 25 July, with schools breaking up across England and Wales.
  • Government announced £20 million in new funding for Kent infrastructure to reduce delays, on top of £10.5 million previously shared across three juxtaposed border sites.
  • Chief executive Doug Bannister said the port faces 'repeated episodes of severe congestion' unless the EU grants more flexibility for EES checks.
  • Holidaymakers urged to use main roads only and arrive no more than two hours before their booked sailing.

The Port of Dover has declared it has done 'absolutely everything' to prepare for the upcoming summer getaway, but significant concerns remain over potential delays from new EU border checks. Doug Bannister, chief executive of the Kent port, expressed his frustration that a new £40 million processing facility built specifically for the EU’s Entry Exit System (EES) remains unused for car passengers because the necessary EU technology has not been activated.

The EES, fully implemented in April, requires non-EU nationals, including British travellers, to have their fingerprints and photographs taken upon entering the Schengen Area. While this process typically occurs at foreign airports for most UK citizens, it is also conducted at the Port of Dover, Eurotunnel’s Folkestone terminal, and London St Pancras railway station, all of which operate juxtaposed border controls. The port experienced a 'critical incident' during the May half-term, with waiting times reaching four-and-a-half hours for approximately 8,500 outbound tourist vehicles.

Mr Bannister recently warned MPs that the port faces 'repeated episodes of severe congestion' this summer unless the EU grants greater flexibility for the EES, a concession that has yet to materialise. Most schools in England and Wales break up for the summer holidays at the end of this week or early next week, while the academic year has already ended in Scotland and Northern Ireland. The Port of Dover expects about 7,500 outbound cars on Friday, rising to nearly 10,000 on Saturday, and up to 10,500 on both 24 and 25 July.

It was previously hoped that many travellers would complete their EES registrations at the new Western Docks facility, which is equipped with 84 kiosks to record biometric details. But the French authorities have not switched the kiosks on, and no date has been set for when that will happen. Mr Bannister said: 'We delivered our Western Docks facility after investing £40 million of our capital. We were under constant pressure to have it be operational, pursuant to the timeline that was EES, and it’s been specifically designed to handle our peak volumes safely and efficiently, and we can’t use it. It is very disappointing.'

Transport Secretary Heidi Alexander recently met French counterpart Philippe Tabarot to call for a pragmatic approach to EES checks. Some £20 million of new Government funding was announced by the Department for Transport on Monday to boost infrastructure in Kent to reduce delays, on top of a previous £10.5 million investment shared by the three English sites with juxtaposed border controls. Alastair Gunn, trade policy lead at the Road Haulage Association (RHA), said it anticipates checks will 'inevitably' have to be temporarily suspended to keep traffic flowing during busy periods. 'It’s clear the infrastructure and resource needed for EES to work at all ports is not fully in place,' Mr Gunn said.

Why this matters: With millions of British families heading to Europe this summer, delays at Dover could disrupt holidays and supply chains. The unused £40 million facility highlights ongoing friction between UK and EU border systems.

What this means for you: What this means for you: If you are driving to Dover this summer, expect potential delays of several hours. Use only main roads, arrive no more than two hours before your sailing, and ensure your travel insurance covers disruption. No pre-registration for EES is available, so biometric checks will be done on the spot.

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