Property agencies are being encouraged to review their lone-working procedures. This follows the 40th anniversary of estate agent Suzy Lamplugh's disappearance, which highlighted the risks faced by staff working alone.
Propertymark has refreshed its guidance on personal safety and lone working for agents. The updated advice covers measures such as risk assessments, staff training, check-in systems, and procedures for reporting incidents.
Lone working is described by Propertymark as a routine part of agency life. Professionals in sales, lettings, commercial property, auctions, and inventories regularly conduct viewings, valuations, inspections, and other appointments alone.
The guidance advises employers to assess risks based on the work, location, and individual circumstances, involving staff in the development and review of procedures. Staff should also be trained to recognise warning signs, manage conflict, and feel empowered to end or rearrange appointments if they believe they are unsafe.
Agencies are also recommended to have systems to record lone workers' locations, who they are meeting, and expected check-in times. Procedures should outline actions for missed check-ins or raised alarms, with equipment and emergency arrangements regularly tested.
Propertymark also called for structured procedures for staff to report violence, threats, stalking, harassment, and near misses, along with practical and wellbeing support after an incident.