When UK consumers decide to switch mobile phone providers, a common oversight can lead to unnecessary expenditure: failing to obtain a Porting Authorisation Code (PAC). This simple, free code is essential for transferring an existing mobile number to a new network. Without it, customers risk remaining liable for their old contract while simultaneously paying for a new one, effectively doubling their mobile phone bill for a period.
The PAC code ensures a smooth transition of your phone number from your old provider to your new one. Under rules set by the communications regulator Ofcom, your current provider is legally obliged to supply this code promptly. They must provide it within one working day of your request, either via text message or by phone. The code itself is valid for 30 days, giving consumers ample time to activate their new service.
The financial implications of this oversight can be significant. For instance, if a customer's old contract costs approximately £25 per month and their new one is £20, failing to get a PAC code in time could mean paying £45 for a month or more. This is particularly relevant given the competitive nature of the UK mobile market, where new customer deals often present considerable savings. Many consumers switch to secure better data allowances, cheaper tariffs, or more modern handsets, and not utilising the PAC code negates some of these potential benefits.
Moreover, some consumers might mistakenly believe that simply cancelling their direct debit with their old provider will terminate their contract. This is incorrect and can lead to outstanding debt, damage to credit ratings, and potential charges from the old provider. Legally, a contract remains active until it is formally ended in line with the terms and conditions, or by porting your number with a PAC code, which automatically triggers the cancellation of the old service associated with that number.
Consumers are encouraged to explore the multitude of deals available in the market. For example, recent offers have included SIM-only deals providing 30GB of data for as little as £10 a month, a significant reduction compared to older contracts which might offer less data for £20 or more. By properly utilising a PAC code, UK households can ensure they fully benefit from these competitive offers and avoid falling into the trap of paying for two services.
It is also worth noting that under UK consumer law, specifically the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers typically have a 14-day cooling-off period when entering into new contracts remotely (online or over the phone). This provides an additional layer of protection, allowing consumers to change their mind if a deal isn't right for them, though the PAC code process remains crucial for number portability.
Source: Ofcom