City law firm Addleshaw Goddard is set to widely implement a mandatory communication skills programme for its junior lawyers. The initiative, which includes training on speaking on the phone and face-to-face, follows a six-month trial.
The firm's 'early careers' team introduced the programme after identifying that some early-career lawyers might benefit from additional support regarding workplace expectations, communication, and confidence. The training also covers using workplace technology and working with colleagues from different generations.
Aisha Saeed, early careers manager at Addleshaw Goddard, stated that communication was identified as a key area of focus when designing the firm’s development pathway. She added that the aim is to provide practical support for navigating professional life and communicating effectively.
Other City law firms, including Winston Taylor, also have similar programmes. Wendy Tomlinson, chief people officer at Winston Taylor, confirmed that their firm mandates telephone training for junior lawyers, focusing on communication, collaboration, and relationship-building.
YouGov polling from March indicates that only 33 per cent of Gen Z are comfortable making phone calls, compared to 67 per cent of Boomers and 49 per cent of millennials. Additionally, just 17 per cent of Gen Z preferred the telephone for communication, with 65 per cent opting for text, email, or instant messaging.
British universities and colleges are also introducing courses to help young people develop communication skills before entering the workforce. Nottingham College, for example, offers a course designed to help Gen Z employees overcome 'phone anxiety' and its impact on professional performance.