Half of MPs' staff are experiencing clinical levels of psychological distress, according to the latest survey by the wellness working group (WWG). This marks the lowest psychological point for staff since the WWG began its survey in 2000.
Staff members reportedly deal with a heavy caseload of constituents' problems, including suicidal callers, victims of domestic abuse, and threats of violence. Communications can include graphic images and vivid descriptions of child abuse or domestic violence, which are often handled by staff, sometimes junior colleagues without training.
The survey also found that a third of staff are considering leaving their jobs. Estelle Warhurst, an office manager for a Labour MP and an executive committee member for the WWG, stated that staff are working late, logging on early, and not taking breaks due to increasing caseloads and complexity.
The WWG has issued recommendations, including mandating specific training for staff and making recommended safety measures, such as alarms and security counters, mandatory in all MPs' offices. These measures are intended to equip staff with skills and protect them mentally and physically.